Return, Exchange, and Refund Policy

We hope you absolutely love every single product we send you.

But sometimes life happens and plans change, we get it.

We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days after you received the package.

TO RETURN/EXCHANGE your order: all items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.

We do NOT accept returns or exchanges on personalized, custom made or clearance items.

REPLACEMENTS: If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item. We do not replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.

Refund in case of the force majeure circumstances

Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:

the customer wasn't available during the delivery process
the customer provided not valid phone number and/or email address

If the item was utilized by the post for the same reason, we're not responsible for the costs.

If the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.

Return Adress for the US and Canada:

support@upphomestore.com

Izmir LLC (Return)
142 Belmont Dr
Unit 3, Suite IWA
Somerset, NJ 08873
United States

Return Adress for the Rest of the World:

Tel: +90 850 532 33 08

support@upphomestore.com

Umit Maden

OSTIM, 1208. Sk. No:3, 06374 Ostim Osb Mah
Yenimahalle/Ankara/Turkiye