White Glove Delivery

White Glove Delivery Service in the United States

UPP Home provides complimentary White Glove Delivery to customers in New York, New Jersey, Connecticut, Pennsylvania, and Delaware on orders over $700. Our two-person team handles careful delivery, in-room placement, light assembly, and packaging removal so your furniture is ready to enjoy.

Service Coverage

New York
New Jersey
Connecticut
Pennsylvania
Delaware

What Is Included

Scheduled delivery appointment with a two-person team
Room-of-choice delivery (including one flight of stairs; additional floors may require a fee)
Unboxing and packaging removal
Light assembly (attaching legs, leveling, basic fastening as needed)
Final placement and basic surface wipe-down

What Is Not Included by Default

Electrical work, wiring, or wall mounting
Assembly that requires specialized tools, drilling into walls, or masonry
Removal of existing furniture (available in select areas for a fee if arranged in advance)
Hoisting, balcony deliveries, or long carries beyond a standard distance

Artisan handmade daybed showcasing Pierre Jeanneret's modernist design heritage

How It Works

Order — Place your order as usual on our website.
Contact Us — After completing your purchase, please reach out to us at support@upphomestore.com to schedule your complimentary White Glove Delivery (free and only in New York, New Jersey, Connecticut, Pennsylvania, and Delaware).
Schedule — We will confirm a delivery window and any building requirements with you directly.
Delivery Day — Our team delivers to your room of choice, assembles, places, and removes all packaging.
After Delivery — Inspect your piece with our team. If anything is not perfect, let us know on the spot and email photos to support@upphomestore.com within 48 hours.

Customer Preparation Checklist

Measure doors, hallways, elevators, and stairways.
Clear a safe path and protect delicate flooring if needed.
Reserve elevator or loading dock time when applicable.
Secure pets during the appointment.

Timing and Availability

In-stock items typically deliver within 3–10 business days inside the covered states after the order ships. Made-to-order items follow the lead times shown on their product pages.

Rescheduling and Missed Appointments

You may reschedule up to 24 hours before your appointment at no charge.

Damage, Claims, and Returns

If you notice any damage, note it with the delivery team at handoff and contact us with photos within 48 hours. We will arrange repair or replacement as appropriate. If you anticipate a return, please retain the original packaging. For full details, please see our Returns Policy.