Shipping policy

Shipping & Delivery Policy — MDN LLC

Will I pay any shipping or customs fees?

Shipping is free to the United States and the United Kingdom. For Canada, the European Union and other European countries a shipping charge applies, and it is shown at checkout before you pay. You will not pay any additional customs fees for these destinations. MDN LLC covers those costs. We also ship to Australia and other countries; the shipping charge is shown at checkout before you pay. For customs fees in those countries, please contact MDN LLC for up-to-date information.

When will my order be shipped after purchase?

Most pieces are made to order. Each product page shows its build and delivery time: for example, a dining table takes about 6 weeks to build and about 2 weeks in transit, or about 3 + 1 weeks with Expedite (+$199 per item). In-stock pieces ship from our New Jersey stock. Transit takes about 1–2 weeks depending on the piece (3–5 days for Ercol-style nesting tables and piano stools). You will be informed about the shipping process through the contact details you provide, so it is very important to fill in your shipping and billing information accurately.

If anything changes your dates, we contact you before your order ships.

Faster delivery and white glove

Expedite (+$199 per item): many pieces can be built faster. A dining table, for example, takes about 3 weeks to build and about 1 week in transit. Choose it on the product page.

White glove delivery ($199 per order, contiguous US): for dining tables, desks, beds, TV units, consoles and benches that are in stock or on the way to our Fairfield or Somerset warehouse. It takes about 1 week to prepare and about 3 weeks in transit. In New York, New Jersey and Connecticut our own team delivers and assembles; in other mainland states a partner company does. Expedite and white glove can't be combined.

Which shipping company will my order be sent with?

Your orders will be shipped quickly and securely with FedEx or DHL Express. You will be notified via email or message once your shipment has been dispatched by MDN LLC.

What should I do if the shipping package or product is damaged?

Check the boxes and the piece when they arrive. If the packaging is visibly damaged, note it on the delivery receipt (for example "box damaged") and take photos before the driver leaves. Only refuse the delivery if the piece itself is clearly broken, and tell us the same day. If you find damage after unpacking, tell us within 7 days of delivery, with photos of the piece and the packaging, at support@upphomestore.com. We replace the damaged parts or the whole piece at our cost, including shipping.

Missed Parcels

Any items not delivered because the recipient was not available will generally be returned to a local depot after the second delivery attempt. Items not collected from the depot will be returned to MDN LLC, and we will issue a refund for the goods minus the actual shipping costs, and we tell you the amount first.

We recommend that customers provide a delivery address where someone will be available to receive the parcel (e.g., home or workplace), as a signature is required upon delivery.

Undelivered Items

Once your parcel leaves our warehouse, it becomes the carrier’s responsibility to deliver it to you. MDN LLC has limited control over non-delivered items, but the carrier will explain their own procedures and any applicable compensation claim processes. We will always do our best to assist and facilitate communication with the carrier if you contact us at support@upphomestore.com.

For all European and international orders, if your parcel is not delivered within the estimated delivery time (ETA), please contact support@upphomestore.com. Please allow 10 days after the ETA before requesting a re-delivery or refund. MDN LLC will always make every effort to locate your parcel and keep you updated on the delivery status.