We use many kinds of solid wood panels in our products. Walnut, Cestnut, Oak, and European Ash are the most common ones but our wood range is not limited with these. You can look at product description for the exact wood used in a particular furniture.

Informing us is sufficient! In our listing photographs, we show all of the specific product measurements and color choices. Due to our hygiene policies, you can only request an exchange if the box hasn't been opened. You can send an item back to our warehouse for a small shipping fee (between $39 and $89).

We will replace damaged parts for free of charge immediately! You should only provide damaged part’s code or photos.

UPPHome will replace damaged parts for free of charge immediately! You should only provide damaged part’s code or photos.

Just inform us! We'll endeavor to fix the issue by getting in touch with the shipping company right away. We will provide you two options if it isn't fixed within 10 business days: a complete refund or a second shipment of the product with an emergency code.

Damaged parts will be resend from our warehouse with lower charges. You should only provide damaged part’s code or photos.

We will immediately send the broken part with lower charges. (smaller parts with only shipping cost)

Unfortunately we cannot accept free returns. You can return your order with a domestic shipping fee (US) after you have the package.

Unfortunately, unless there is a very noticeable color change from the product photographs we listed, we cannot accept a refund due to color variations. 95% of the time, the hues of our wood correspond to the pictures of the products. All listings include comprehensive color options. Additionally, you can view the photographs submitted by our clients. Only seldom, because of the way wood is constructed and how we paint by hand, might there be a slight variation in color hue. As you can see, it is nearly hard for us to coordinate the same color scheme with every piece of furniture. Even the varying lighting in photographs can completely alter the appearance of a product's color.

We anticipate you to choose wisely before making a purchase because we provide precise measurements for every one of our products. A second item in the appropriate size can be sent to you at a discounted price particularly for you. We are unable to accept returns due to hygiene rules.

We are unable to accept returns in this instance due to our cleanliness policies. If you are unsure before making a purchase, we expect you to get in touch with us so that you may use our expertise to find the best product.

Since we anticipate you to assess this issue before purchasing, we are unable to accept refunds.

Most of our products is delivered dismantled. As explained in our explanations, it is our customers' responsibility to do the installation correctly. Due to installation mistakes, we are unable to accept refunds.

Through images, we described the components of our products.
As a result, each time a transaction is made, expectations may change.
Since we are confident in the caliber of our items, we are unable to accept refunds. Only occasionally do contentious circumstances arise, but we always ensure that clients can resend.

Please contact us from the form below, through our email at support@upphomestore.com, or WhatsApp button below this page.
Also, you can DM us from our Instagram or Facebook pages.