FAQs

We use many kinds of solid wood panels in our products. Walnut, Cestnut, Oak, and European Ash are the most common ones but our wood range is not limited with these. You can look at product description for the exact wood used in a particular furniture.

Ask us before you order: every listing shows the exact measurements, and we're happy to help you choose. Standard pieces can be returned within 30 days of delivery; an opened or assembled piece must be taken apart and in like-new condition, with a 15% restocking fee. Custom pieces (anything we change for you from what's listed, such as your own size or leg height) can't be returned for a change of mind. Our size guide draws our sizes in your room, with the space you need around them.

If a part is missing or arrives damaged, tell us within 7 days of delivery with a photo or the part's code: we send it free of charge.

Check the boxes and the piece when they arrive. If the packaging is visibly damaged, note it on the delivery receipt (for example "box damaged") and take photos before the driver leaves. Only refuse the delivery if the piece itself is clearly broken, and tell us the same day. If you find damage after unpacking, tell us within 7 days of delivery, with photos of the piece and the packaging, at support@upphomestore.com. We replace the damaged parts or the whole piece at our cost, including shipping.

Damaged parts will be resend from our warehouse with lower charges. You should only provide damaged part’s code or photos.

We will immediately send the broken part with lower charges. (smaller parts with only shipping cost)

In the United States and Canada you have 30 days from delivery to return a standard piece. If it arrived damaged or we sent the wrong product, we cover everything. For a change of mind you pay the return shipping, and an opened or assembled piece must be taken apart and in like-new condition, with a 15% restocking fee. Custom pieces (anything we change for you from what's listed, such as your own size or leg height) can't be returned for a change of mind. In other countries your local consumer law applies.

You can cancel free of charge before production starts. Once a standard piece is in production, cancelling costs 10%; a custom piece (anything we change for you from what's listed) can't be cancelled once production starts. If it has already shipped, you can return a standard piece within 30 days of delivery.

Solid wood varies, so small differences from the photos aren't a defect. You can still return a standard piece within 30 days of delivery under our returns policy. For custom pieces (anything we change for you from what's listed), colour differences aren't a reason for a return. We send you photos of your piece before it ships.

Yes, for a standard piece within 30 days of delivery: take it apart and pack it safely, and we accept it in like-new condition with a 15% restocking fee. Custom pieces (your own size, leg size or height, or any other change from what's listed) can't be returned, so please check every measurement before you order.

Yes, for a standard piece within 30 days of delivery: take it apart and pack it safely; we accept it in like-new condition with a 15% restocking fee, and you pay the return shipping. Custom pieces (anything we change for you from what's listed) can't be returned or exchanged.

For a standard piece, yes: you can return it within 30 days of delivery under our returns policy. Custom pieces (anything we change for you from what's listed, such as your own size or leg height) can't be returned, because we couldn't sell them to anyone else.

If your order came with White Glove Delivery, it is set up for you: in New York, New Jersey and Connecticut our own team assembles and places the piece; in other mainland states a partner company does. Without White Glove Delivery, most of our products arrive flat-packed for you to assemble. If something is loose or doesn't fit after you assemble it, send us a photo: we send the right hardware or walk you through it on a video call. A real defect is covered by our Limited Warranty.

If the finish or the wood has a defect, our Limited Warranty covers it and we put it right. If it simply isn't what you expected, you can return a standard piece within 30 days of delivery; custom pieces (anything we change for you from what's listed) can't be returned for a change of mind.

Yes: 10 years on the solid wood structure, 5 on chairs and benches, 2 on epoxy and hardware, 1 on finish and upholstery, for the original owner. Read the Limited Warranty.

Email support@upphomestore.com, call (551) 525-4005, or use our contact page.
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