Shipping & Returns

The short version of how we ship, take returns and handle damage. The full rules are in our Shipping policy, Refund policy and Limited Warranty.

Shipping

Shipping is free to the United States and the United Kingdom.
We also ship to Canada, Europe, Australia and other countries. The shipping charge is shown at checkout before you pay.
We ship with FedEx or DHL Express. A signature is required on delivery.
Most pieces are made to order. A dining table takes about 6 weeks to build and about 2 weeks in transit. Each product page shows the build and delivery time for that piece.
Expedite (+$199 per item): many pieces can be built faster. A dining table takes about 3 weeks to build and about 1 week in transit. Choose it on the product page.
In stock: in-stock pieces ship from our New Jersey stock.
White glove delivery ($199 per order, contiguous US): for dining tables, desks, beds, TV units, consoles and benches that are in stock or on the way to our Fairfield or Somerset warehouse. In New York, New Jersey and Connecticut our own team delivers and assembles; in other mainland states a partner company does. Expedite and white glove can't be combined. About white glove delivery
If anything changes your dates, we contact you before your order ships.

Standard pieces (exactly as listed on our website) can be returned within 30 days of delivery in the US and Canada.
Box not opened: we refund the full price of the item.
Opened or assembled: we accept it in like-new condition, with a 15% restocking fee. Take it apart and pack it safely, in the original packaging where you can.
Used, damaged or with parts missing: we can't accept it, or we agree a reduced refund with you before you send it.
For a change of mind you pay the return shipping. We send you a quote first.
Custom pieces (anything we change for you from what's listed) can't be returned for a change of mind. Clearance items, floor samples and items sold "as is" are final sale.
The white glove fee isn't refunded once the delivery has been made. The Expedite fee isn't refunded once the faster build has started.
We refund within 5 business days of receiving and checking a return, to the payment method you used.
In the United Kingdom you can cancel an order for a standard piece within 14 days of delivery and return it within 14 days after that. In other countries your local consumer law applies.
To start a return, email support@upphomestore.com with your order number, what you'd like to return, and photos. We reply within 2 business days.

Check the boxes and the piece when they arrive. If the packaging is visibly damaged, note it on the delivery receipt and take photos before the driver leaves.
If you find damage after unpacking, tell us within 7 days of delivery, with photos of the piece and the packaging, at support@upphomestore.com.
We replace the damaged parts or the whole piece at our cost, including shipping. If a part is missing or we sent the wrong item, we send the part or the right item at our cost.

For the original owner, for use in a home in the United States, Canada or the United Kingdom, from the day of delivery:

Solid wood structure and joinery of tables, desks, beds, cabinets, consoles and nightstands: 10 years
Chairs and benches (structure): 5 years
Epoxy: 2 years
Hardware, drawer slides and metal bases: 2 years
Finish: 1 year
Upholstery, cushions, rattan and cane: 1 year

Natural wood movement, differences in colour and grain, and normal wear and tear aren't covered. Read the Limited Warranty.